Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Contact information — name, email address, phone number, and service address
• Booking details — service type, home size, preferred dates, and special instructions
• Payment information — processed securely through Stripe; we never store your card details
• Communications — messages you send us via forms, email, or phone
• Usage data — browser type, IP address, pages visited, and time on site (via cookies)

2. How We Use Your Information

We use the information we collect to:

• Schedule and fulfill your cleaning service bookings
• Send booking confirmations, reminders, and service updates
• Process payments securely through Stripe
• Respond to your inquiries and provide customer support
• Send promotional communications (you may opt out at any time)
• Improve our website and services
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers — Stripe (payments), Formspree (form submissions), Google (analytics and scheduling) — only as needed to provide our services
• Assigned cleaners — your name, service address, and booking details are shared with your assigned cleaner to fulfill your booking
• Legal requirements — if required by law or to protect our rights

4. Payment Processing

All payment processing is handled by Stripe, a PCI-compliant payment processor. Tova Cleans never stores, processes, or has access to your full credit card number. For Stripe's privacy practices, visit stripe.com/privacy.

5. Cookies

Our website uses cookies to improve your experience. Cookies are small text files stored on your device. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us at hello@tovacleans.com.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Request a copy of your data in a portable format

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us